Can you email them to me?
We always send you a draft file for your approval then send you the Print ready documents. Our files are always sent from our primary email address: info[@]partyprintables.com.au please make sure that you have this address in your email settings as sometimes it can go to the trash file.
I can’t get the files to open what should I do?
You must have the Free Adobe Reader to be able to view and print your PDF files. Make sure you have the latest version for your files to work correctly.
The lastest software installed on computers will automatically open a zip file when you double click it. If not, your computer doesn’t have software already built in, so you will need to install a zip file decompression software.
I changed my mind, can I get a refund?
Only if you change your mind before you receive the draft to check will we refund your money. If you have problems getting the file to work, contact us to discuss options. Thanks!
** Please note: These are digital files that will be emailed to you after you purchase. You will NOT receive items via snail mail.
Can I purchase the cupcake toppers or water bottle labels only?
Yes we do supply a la carte files but please note these are more expensive then buying them as part of a Party Printables design pack. So you would pay the same for one item as 8-10 items in the pack.
Can you print the files and mail them to me?
No, I am not able to mail product to everyone which is why I created printable files that you can print yourself.
Can you design a specific party theme just for me?
Yes we can design parties on request we do charge a little more for this service please email us at info[@]partyprintables.com.au or use our contact us page for more details.
What size of water bottle works for your labels? Do you laminate the labels to keep them dry?
A 16.9 oz water bottle works great for my labels. I have used my grocery store’s generic brand as well in the past and those worked also. I do not chill my water so normal paper works fine.
Can I change the colors and style of the fonts?
No, we supply them to you ready to print.
Can you change the colors on a party pack for me?
Yes, we can customize the colours on the designs for you please check out our a la carte files for this option.
Can I print your invitations on 5×7 photo paper?
Yes you can we supply you with a jpeg file so you can print them on photo paper as well as 2 designs to an 8.5″x11″ page. We find that some customers like sending their invitations as email’s.
Where do I find paper punches?
We recommend 2″ squeeze punches for the most accurate cut. You can find at your local craft stores.
THE FINE PRINT
All our files are for PERSONAL USE ONLY. You may not share or forward these files to anyone else or use them commercially or for profit. All Rights Reserved 2011-2016 © Party Printables. You may NOT use my photos in any form.